The Service and Retail sector makes a significant contribution to Australia’s economy and with Australia’s population projected to grow to between 30.9 and 42.5 million by 2056, demand for workers in this area will inevitably grow.
Businesses and organisations operating in this sector also have to contend with constant shifts in demand, higher customer expectations and rapid changes in the implementation of technology, in a marketplace that is itself increasingly feeling the impact of globalisation.
These factors make Service and Retail an exciting and fast-moving sector to work in. It’s also a challenging one and having the support of an experienced industry partner can make all the difference.
Chisholm provides tailored workforce development programs for businesses and organisations working in the service and retail sector. Our resources and facilities are second to none and our staff are highly qualified and industry experienced. Skills areas covered include point of sale handling, interaction with customers, organisation and maintenance of work areas, communication in the workplace and operation of retail technology.
Improving workplace flexibility and productivity
We provide support to key service areas including:
- hospitality
- events
- tourism
Service and retail is often a labour intensive area so workforce development, skills utilisation and staff retention are vital in order to improve an organisation’s productivity, stay competitive and keep growing. We work with you to design your development program to meet both your individual and organisational requirements.
We deliver an emphasis on service quality and have long term partnerships with organisations like the Australian Defence Force and Crown Melbourne.
We maintain close working relationships within the industry, regularly engaging in forums, conferences and seminars with Meetings and Events Australia, Tourism Alliance, Restaurant and Catering Victoria, Les Toques Blanches, Australian Culinary Federation and Shared Tables.
To learn more about what is out there for your organisation, please contact our Workforce Development Team on (03) 9238 8417.